Returns

Remember: It is essential to be able to complete the return or change of size that the product is as it arrived, in perfect condition, without any use and with all its original packaging. In the event that when the product arrives it does not meet these requirements, the return or change of size will NOT be carried out, as well as the customer who assumes the shipping costs generated throughout the process (see terms and conditions).

Remember: It is essential to be able to complete the return or size exchange that the product is as it arrived to you, in perfect condition, without any use and with all its original packaging. If the product does not meet these requirements when it arrives to us, the return or size exchange will NOT be carried out, and it will be the customer who assumes the shipping costs generated throughout the process (see terms and conditions).

In case of a return, the refund will be made once the shipment has been received and processed, the money will be refunded immediately by the payment method used, depending on both the bank used and the card, it may take between 5-10 days to become effective in your account. With regard to size changes, we will try to make them whenever possible, if the requested size is not in stock, a refund will be made. You can consult the conditions of changes or returns here: The return process must be initiated within 90 calendar days after receipt of the order. All items to be returned must be in their original packaging and in the same condition in which it was sent. SELBI reserves the right to cancel the exchange or return if the product is not returned by the user in good condition. For returns, it will be the customer who assumes the shipping costs, either by sending the package by the courier that he prefers or by subtracting it from the return amount if SELBI is the one who organizes the collection of the package. All shipping costs originated by the order will be deducted from the total refund of the amount. For shipments in Spain it will be €5 per shipment, for shipments in other countries it will be €10.99 per shipment. In the case of articles with possible defects, SELBI will study each case through the images provided by the client, the review of the product and the assessment if it is a defect or wear caused by the use of the product. If the case is accepted as tare, changes will only be accepted for the same item and size as long as it is available. SELBI reserves the right to decide the procedure in exceptional cases.

In case of a return the refund will be made once received and processed the shipment, the money will be refunded immediately by the form of payment used, depending on both the bank used as the card may take between 5-10 days to become effective in your account. With respect to size changes, we will try to make them whenever possible, if we do not have stock of the requested size we will proceed to make a refund. You can check the conditions of changes or returns here: The return process must be initiated within 90 calendar days of receipt of the order. All items to be returned must be in their original packaging and in the same conditions in which they were sent. SELBI reserves the right to cancel the exchange or return if the product is not returned by the user in good condition. For returns it will be the customer who will assume the shipping costs, either by sending the package by the courier of his choice or subtracting it from the amount of the return if SELBI is the one who organizes the collection of the package. All shipping costs incurred for the order will be deducted from the total refund amount. For shipments in Spain it will be 5€ per shipment, for shipments in other countries it will be 10,99€ per shipment. In the case of items with possible defects, SELBI will study each case through the images provided by the customer, the review of the product and the assessment if it is a defect or wear caused by the use of the product. If the case is accepted as a defect, only exchanges for the same article and size will be accepted as long as it is available. SELBI reserves the right to decide the procedure in exceptional cases.

Please note that your return will have a cost of € 10 per shipment (Normally 2 shipments, 2 x € 10 = € 20), these will be discounted from the refund. You can read the conditions above.

Please note that your return will have a cost of 5€ per shipment (Normally 2 shipments, 2 x 5€= 10€), these will be deducted from the refund. You can read the conditions above.