Shipments and returns

– Shipping.

How can I buy?

You can buy our products through this website, selecting the products you like and finishing the purchase in the cart. If you have any questions, you can contact us:

hello@sel.bi

Is it safe to buy in www.sel.bi?

Yes, because transactions an SSL security protocol that guarantees a fully encrypted purchasing process. In addition, you also have the possibility to make the payment by Paypal, the safest and fastest method to make online payments.

We accept payment by Visa and MasterCard credit card.

Payment is made via a secure server (SSL) with an encrypted key.

Through this security system, your credit card details are sent directly to the appropriate banking authority via a secure and encrypted connection.

You may need to sign up for your bank’s security system. Each bank chooses its own security system: some request an additional password, others send you a secret code by SMS. Please contact your bank for the procedure.

You can also pay quickly and securely with your PayPal account, without sharing financial information with us. You will be redirected to the secure PayPal pages, where you will need to enter your PayPal account credentials and accept the charge. You will then be returned to the www.sel.bi confirmation page, where you can confirm the status of the payment.

No one at sel.bi, in the SELBI Online Store or online, they have access to your credit card or PayPal account details. Under no circumstances, either during payment or subsequently.

Can I change or return my SELBI?

Of course!

Both to make a change or a return must be made through the returns portal https://sel.bi/en/returns/

In case of a refund will be made once the shipment has been received and processed, the money will be refunded immediately for the form of payment used, depending on both the bank used and the card may take between 5-10 days to be made in cash your account.

With regard to size changes, an attempt will be made whenever possible, in case of not having stock of the requested size will proceed to make a refund.

You can check the terms of exchanges or returns here:

The return process must begin within 15 calendar days of receipt of the order.

All items to be returned must be in their original packaging and in the same condition in which they were shipped. SELBI reserves the right to cancel the change or return if the product is not returned by the user in good condition.

For returns it will be the customer who assumes the shipping costs, either by sending the package by the courier that he prefers or subtracting it from the return amount if it is SELBI who organizes the collection of the package.

In the case of articles with possible taras, SELBI will study each case through the images provided by the customer, the review of the product and the assessment if it is a tare or a wear caused by the use of the product. If you accept the case as tare, changes will only be accepted for the same item and size whenever it is available. SELBI reserves the right to decide the proceedingins in exceptional cases.

Our Customer Service must be used through the support system: Send ticket via possible tares or other matters where you wish to contact Selbi.

How do I know if I’m choosing the right size?

We usually recommend that you choose the same size that you normally use as it is an exact size, but if you are hesitating between two sizes we suggest you take the top size.